Listen without rushing, ask what would help, and offer one practical step, like...

https://wiki-net.win/index.php/How_Do_I_Know_If_Outpatient_Care_Is_Enough%3F

Listen without rushing, ask what would help, and offer one practical step, like sitting together while they call for support. Try saying, “I’m here, and we can talk again.” Set boundaries that protect your wellbeing