Listen without rushing to fix things. Ask what would help, and offer a next...

https://threadvistax.com/s/11jHXesQy9phEXs0noy1q

Listen without rushing to fix things. Ask what would help, and offer a next step: “Want me to sit with you while you call the clinic?” Set kind boundaries, too. Support can take more than one conversation, so keep checking in without taking over.