Listen without rushing to fix things. Ask what would help, and offer one...

https://brooksssuperop-ed.tearosediner.net/is-it-enabling-if-i-help-them-make-an-appointment

Listen without rushing to fix things. Ask what would help, and offer one practical step, like a ride to an appointment. Try: “I’m here, and we can talk again when you’re ready.” Keep clear boundaries. Support may take more than one conversation.