Looking at AI customer service platforms in 2026, it's clear automation is...

https://zulu-wiki.win/index.php/What_Is_an_AI_Decision_Engine_and_Why_Do_Support_Teams_Care%3F

Looking at AI customer service platforms in 2026, it's clear automation is moving fast but still needs a human touch. Most tools handle about 70% of routine tasks within the first week, freeing agents to focus on complex issues