Voice AI can give wrong answers when it misunderstands input or fetches...

https://sticky-wiki.win/index.php/How_Do_I_Test_Backend_Failures_So_the_Voice_Bot_Stops_Lying_About_Success%3F

Voice AI can give wrong answers when it misunderstands input or fetches incomplete data. A simple way to catch errors before they reach customers is using readback controls—like having the system repeat order IDs aloud for confirmation