Voice AI can slip up by mishearing or misinterpreting info, leading to wrong...

https://holdensimpressivethoughts.lumenforgex.com/posts/should-i-store-regional-policy-differences-as-prose-or-structured-rules

Voice AI can slip up by mishearing or misinterpreting info, leading to wrong answers. A practical way to catch errors before they reach customers is using readback—having the system repeat order IDs for confirmation