Voice AI in customer service can sometimes give wrong info—hallucinations that...

https://www.joint-bookmarks.win/voice-ai-sometimes-gives-wrong-answers-because-it-mishears-or-misunderstands

Voice AI in customer service can sometimes give wrong info—hallucinations that confuse customers. One way to reduce errors is identifier readback, like repeating order numbers (e.g., B3172) to confirm accuracy