A product labeled CBD does not automatically belong in the same retail workflow as regulated marijuana. Massachusetts businesses should classify the product and selling channel before choosing a POS category
Vendor support evaluation is more than a software setting. For a Massachusetts dispensary, it connects SLAs, severity, escalation, uptime, maintenance, and root cause
Integration testing is more than a software setting. For a Massachusetts dispensary, it connects Metrc, ecommerce, payments, accounting, CRM, delivery, and reporting
Medical and adult-use sales may share a counter, but they should not share an undifferentiated checkout procedure. Point-of-sale for Massachusetts dispensaries needs clear decisions about customer status, inventory, tax treatment, and reporting
Reservation controls is more than a software setting. For a Massachusetts dispensary, it connects available stock, online holds, expiration, and cancellations
Return-to-store delivery is more than a software setting. For a Massachusetts dispensary, it connects failed handoffs, returned stock, payments, and reconciliation
A wholesale delivery should enter the store's records only after the team knows what arrived and where it belongs
The whole thing felt a lot less awkward once it wasn't me personally contacting the client anymore. Made a genuinely difficult situation much easier to deal with
Package mismatch prevention is more than a software setting. For a Massachusetts dispensary, it connects package IDs, mappings, receiving checks, and POS selection
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