Voice AI can slip up by mishearing or guessing answers, leading to mistakes...
https://www.paste-bookmarks.win/in-customer-service-preventing-voice-ai-hallucinations-means-making-sure-info
Voice AI can slip up by mishearing or guessing answers, leading to mistakes that frustrate customers. A simple way to catch errors before they reach callers is by using readbacks—having the system repeat order IDs for confirmation